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    A place for all our most frequently asked questions. 

    Returns

    Our refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return/exchange, your item(s) must be unused, undamaged and unscented (i.e. no smoke, animal or hair damage, perfume, dirt, etc.) and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned and include:
    Gift cards, any sale items, custom ordered items. 

    To complete your return, we require a receipt or proof of purchase. To return your product, send us an email including a copy of your receipt/proof of purchase at info@pacificnorthwestlifestyle.com to receive a return authorization and shipping instructions. DO NOT ship us goods without obtaining authorization first - we need to be aware there are goods coming back to us.

    Please do not send your purchase back to the manufacturer.

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, for the value of the item returned and any applicable taxes associated with the item. Shipping costs paid at the checkout are NON-REFUNDABLE.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at info@pacificnorthwestlifestyle.com

    Sale items (if applicable)

    All sale items are considered FINAL SALE. Under no circumstances can any sale items be returned or exchanged for any reason.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged and upon final approval of Pacific NorthWest Lifestyle. You must let us know within 3 days of receiving the order if it is defective or damaged, we are not liable for any exchanges past 3 days notice. If you need to exchange it for the same item, send us an email at info@pacificnorthwestlifestyle.com to receive a return authorization and shipping instructions. Please outline the issue and/or reason for exchange.

    Restocking Fee & Shipping

    To return/exchange your product, send us an email at info@pacificnorthwestlifestyle.com to receive a return authorization and shipping instructions. DO NOT ship us goods without obtaining authorization first - we need to be aware there are goods coming back to us.

    All products eligible for return are subject to a 15% restocking fee and will be deducted from your refund.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund/exchange, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Questions, please contact us at info@pacificnorthwestlifestyle.com